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Frequently Asked Questions

Do you deliver overseas?

Unfortunately not. For now, we only deliver to mainland UK postcodes. Please see our 'Delivery' page for more information.

Do you offer discounts for larger orders/trade orders?

Yes, we offer tiered pricing. Unit prices decrease as order quantities increase, and these discounts are displayed on our website. For larger or trade orders beyond our listed quantities, feel free to email us, and we'll do our best to assist you.

Do you offer customised or bespoke packaging?

Yes, we do! If you're looking for bespoke sizing or custom designs, such as packaging with your brand logo, please get in touch with us. We'd be happy to discuss your specific requirements and help bring your ideas to life.

Do you offer discontinued or used cardboard boxes?

Yes, we do offer discontinued and used cardboard boxes at significantly reduced prices. If you're interested, please contact us with the sizes you’re looking for. Availability varies, so we’ll check what we have in stock. Please note that these are typically available in pallet quantities, and orders are subject to current stock levels.

Can I make a return?

Yes. If you change your mind, you may return your items within 14 days of delivery for a full refund. Return shipping is at your own expense unless the item is faulty. Items must be returned in the same condition in which they arrived. Please contact us before sending anything back. For full details, see our Returns and Refund Policy.

My question isn't answered above?

For any questions or enquiries, please contact us via email info@hslpackaging.co.uk or by phone 07460 836 041.



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